Although not technically a part of the bike design itself, we feel that it is equally important. We want to take care of our customers and riding friends and want everyone that rides a Pivot to be a part of our extended family. If you have a question or a problem, we are there for you. You can get in touch with anyone in our company from our sales guys, to the shipping manager and all the way to the president. If you have questions, just want to talk to someone at Pivot, or you have a problem that needs solving, give us a call. We would love to hear from you.